What is it with the Chord camp followers? Is it that they like a particular sound?
I think many of them come from affordable dap or dac/amp and are impressed by the level of detail and instrument separation. I did compare against my FIIO X3 or my E17 and the Hugo destroyed them. Then, without any serious experience of 1800$ desktop rig , they all claimed their toy was the Eight marvel... i really think that against a lot of portable stuff, the Hugo does not sound so bad. when I reviewed it, I hadn't any other luxury dap ou dac/amp under hands and I'm not experienced with all that luxury crap ( AK dap, Hi end Hifiman DAP , Calyx .. blablabla) . maybe this kind of sound is the norm ?
What makes me cringe is that some people claim it competes as desktop dac and/or amp. that's where's the misunderstanding IMO. i can list a whole bunch of affordable dac or amp that sounds way better with open headphones. I really can't understand how some people like this crap as their main dac in a home rig or even that this Hugo could replace their full headphone rig. I plugged the HD800 and 10s later I said to Marv that it's one the worst association I heard with my HD800 ( left/right presentation, lack of depth, lack of focus, crappy treble) .. a friend of mine didn't take more than a few secondes to give me same conclusions with a LCD3. We tried as dac alone with a 727/SR007 mkII and the Hugo didn't last more than a few minutes.
In my opinion it's not sound that "bad" ... it sounds definitely "wrong" : it impresses suckers with apparent clarity and detailed sound sig but by no means I could listen to music with this POS and a good headphone. I can't understand how some experienced audiophiles can praise this thing. if it was priced around 2/300€. why not ? but 1800€ ? WTF ? WTF!!
As I've written, besides the sound issues and from an ergonomic point of of view, this thing is an aberration. At 1800€ .. its just crazy.
Hope that make more sense for you but it seems my opinion is really in minority so maybe I'm just deaf or crazy myself. YMMV