It's damaging for us that the only Frogbeats CIEM thread on HeadFi has now been locked and it looks like a total shambles.

Firstly, I feel (as, clearly, do some other H-F'ers) that the heavy-handed final posts in that H-F thread reflect far more badly upon the mods than they do upon you or your company.

I sympathise at your exasperation, but we both know there is a legitimate space, and demand, for your services within the UK marketplace and I am confident that if your products perform well in comparison to your global competitors', all will work out fine as time goes by.

Therefore, although I appreciate that it's easy for me to say this, I would suggest to you that you simply let go of that exasperation, instead concentrating your positive focus and energies on producing top-quality CIEMs, and know that you cannot help but meet with success if you sincerely meet the requirements of the audiophile community.

The discerning customers that you have set-up in business specifically to serve desire a quality product above all other considerations and are quite able to read between the lines of overbearing moderators with their own, shall we say, 'agendas'   :-)

2. We offer clear shells as an additional "out of menu" option. The reason for this is that getting clear shells properly done without a tinge or yellow etc is a much more complex process than basic colour mixing. We do offer them, they just cost more than the selection of colours we offer. It takes longer to do and so we can't offer it as a basic option.

+

For all clear shells it's an additional $60 on top of the basic configuration.

So if I was willing to accept a very mild blue or smoke tint, would that solve the issue and avoid me having to pay the full premium for transparency?

3. We mean B). I wish I could supply an image of it, but we haven't had any build requests for them that have been completed just yet. Hopefully we'll have a clear image of them within the next few weeks.

I'm not entirely convinced that we're meaning the same thing here. I was questioning whether you meant the plastic tubing component being transparent or coloured. When I say 'component', I mean to say that many CIEM makers (e.g. Unique Melody) use a discreet piece of plastic tubing which is mated to the nozzle on the case of the balanced armature and then fed out through the nozzle of the overall acrylic CIEM shell, being terminated flush with the canal tip of the acrylic CIEM shell.

If I'm understanding you correctly (and I realise I may not be), I'm thinking you may have interpreted me differently to mean the canal portion of the CIEM shell.

No matter, I clearly understood all your other answers to my questions, so this will fall into place soon.

5. Do you mean the bottom part of the CIEM being clear or the inner canals as you pointed out above? If you are referring to coloured canals like so:
http://www.heiraudio.com/images/example/ColorCanal2.jpg

Then yes, we offer that. I will add that to the options today.

The Heir image is exactly what I meant, yes.



Thanks for your answers.