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Author Topic: No longer pissed  (Read 1716 times)

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Ringingears

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Re: So pissed - Screwed by Harman (and myself)
« Reply #10 on: July 08, 2015, 08:03:39 PM »

It's going to be work, but for that kind of outlay, I would just keep going up the chain at Harmon. 

Reminds me of the time Auto Europe tried to screw me for $600 on a windscreen that imploded when I closed the trunk on a car in Ireland.  Upon exchanging the car they kept saying no problem, then 3 months later my credit card gets dinged.

Long story short, a website detailing the issue was created and came up top of the search list.  US AutoEurope took notice and reversed the charge.

I agree go up the chain. It took 3 months with a different company, but I ended up talking to their President/CEO. Then the problem finally got fixed. Ridiculous.
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thune

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Re: So pissed - Screwed by Harman (and myself)
« Reply #11 on: July 08, 2015, 08:11:32 PM »

I'm no lawyer, but the latest 2015 Revel warranty simply states:  "This Limited Warranty is valid only for Products purchased from an authorized Revel dealer." There are no other conditions listed for obtaining a valid warranty.

I don't see how some statements on a webpage (not in the warranty and intended to help consumers steer clear of un-authorized sources) and statements in a dealer agreement changes the warranty. Seem to me there is only one question: was the dealer Authorized at the time of sale.

The FTC has some suggestions for "Resolving Disputes" about warranties
, including contacting your state's consumer protection office and possibly going to small claims court.
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Mrip

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Re: So pissed - Screwed by Harman (and myself)
« Reply #12 on: July 08, 2015, 08:44:24 PM »

Good point about the warranty. It does, however, say that they won't cover "claims based on misrepresentation by the seller." Looks like a decent opening for them. I got ahold of the seller, who is still in business just not selling Revel gear, and he said he'd contact them. If he gets nowhere I'll call myself and make it a "big deal" as I have nothing to lose.
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bixby

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Re: So pissed - Screwed by Harman (and myself)
« Reply #13 on: July 08, 2015, 10:40:42 PM »

I'm no lawyer, but the latest 2015 Revel warranty simply states:  "This Limited Warranty is valid only for Products purchased from an authorized Revel dealer." There are no other conditions listed for obtaining a valid warranty.

I don't see how some statements on a webpage (not in the warranty and intended to help consumers steer clear of un-authorized sources) and statements in a dealer agreement changes the warranty. Seem to me there is only one question: was the dealer Authorized at the time of sale.

The FTC has some suggestions for "Resolving Disputes" about warranties
, including contacting your state's consumer protection office and possibly going to small claims court.


Great Ideas btw.  Years ago when a formerly famous half of a current audio company held my equipment for months to do a simple mod on it, a  letter to the attorney generals office in his state got the logjam removed.  Got the equipment back, not exactly with the mod I wanted.
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zerodeefex

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Re: So pissed - Screwed by Harman (and myself)
« Reply #14 on: July 09, 2015, 01:25:55 PM »

Threaten BBB complaints, tweet at the head of care for Harman, basically make it a big stink. It'll be fixed.
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Mrip

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Re: So pissed - Screwed by Harman (and myself)
« Reply #15 on: July 09, 2015, 04:56:23 PM »

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« Last Edit: July 09, 2015, 06:48:53 PM by Mrip »
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Mrip

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Re: No longer pissed
« Reply #16 on: July 09, 2015, 06:23:28 PM »

Several edits later - Long story short I worked out a one time accommodation. They even sent me an email so I have proof! They will repair it this time but that's it. Apparently the company was particularly displeased with this reseller.
« Last Edit: July 09, 2015, 07:31:03 PM by Mrip »
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Ringingears

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Re: No longer pissed
« Reply #17 on: July 10, 2015, 02:12:15 AM »

That's great. Glad they came around.  headbang
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Mrip

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Re: No longer pissed
« Reply #18 on: July 10, 2015, 02:25:21 AM »

That's great. Glad they came around.  headbang

Indeed. Thanks for all the help guys.
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bixby

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Re: No longer pissed
« Reply #19 on: July 10, 2015, 10:29:02 PM »

they don't earn any points for the "we will do you a favor, but never again" attitude with me.  When will companies wake up and just say I am sorry and we will take care of you.  And not act so arrogant that they make you feel bad for ever buying one of their products.

But in the end you got it resolved............................this time  :)p13
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